Warranty

X-Treme Scooters Manufacture’s Warranty:

X-Treme Electric Scooters Manufacturers offers a 30-day limited bumper-to-bumper manufacturers warranty on all X-Treme scooters and accessories. The warranty starts the day the scooter is delivered to you. This warranty covers factory defects. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs.

We do offer a full 6 month even trade warranty on defective batteries. If any battery should become faulty within 6 months from the purchase date, X-Treme Scooter Manufacturers will replace the battery free of charge. X-Treme may require batteries be returned to them for exchange. If you have questions about our warranty, please contact the manufacturer’s support department by e-mail. A support reprehensive will respond back with in one day. X-Treme Scooters support department hours are Monday through Friday 9AM to 4 PM Central Standard Time. Please make sure when you place your order, you educate yourself on the scooter and what you are ordering is your final decision. If you have questions regarding the product, please contact us before you make your purchases.

What is covered & what is not covered:

1. Scooter Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported within 1 day to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by our shipping department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail), X-Treme Scooters at it's discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts. Minor scratches are not covered under the warranty.

2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.

3. Light bulbs & Fuses: Light bulbs are covered for 30 days only. Fuses are not covered and can be bought for less than .50 cents each at any auto supply store or Wal-Mart type of retail outlet.

4. During the first 30 days of the warranty: X-Treme Scooters will replace defective parts free of charge and free of shipping charge to the end user of the scooter. X-Treme may require some parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. It is your responsibility to replace parts at your own expense. Most parts are easy to switch out.

5. Before or after the initial 30 days: You may contact X-Treme directly by calling 641-787-9220 if your scooter requires parts. For technical service and support you may open a support ticket at
http://www.x-tremescooters.com/support/ or click here for assistance.

6. Extended Battery Warranty: If your battery becomes defective within 6 months of the purchase date, X-Treme Scooters will replace the battery free of charge.

7. Due to out extremely low prices, no scooter replacements will be issued for any reason.

Pocket Bike Warranty: "Manufactures defects will only be covered."

1. Engines are not covered. Each engine is started, tuned up and tested before we ship the pocket bike to you. Failure to premix oil with the gas is not covered.

2. Pull starters are not covered. This item is expected to break after several uses. Pocket bike owners should keep this spare part on hand.

3. Spark plugs are not covered. Spark plug wire is not covered if damaged from engine heat. It is suggested that each pocket bike owner keep 2 or 3 spare spark plugs on hand.

4. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us within 1 day of receiving pocket bike).

5. Kick stand is not covered.

6. Damage caused due to an improperly adjusted chain falling off, broken sprockets, brake rotors and wheel bearings are not covered. Customers should take care to tighten the chain after each ride. There should be no play in the chain.

7. Battery (on super bikes & batteries in electric pocket bikes) will be covered for 6 months.

8. Light bulbs are not covered under warranty due to the excessive natural vibration that occurs in gas pocket bikes with 2 stroke engines. Excessive vibration is normal.

9. Gas leaks are not covered since all gas leaks can easily be fixed.

Return policy:

Scooter, Sea Scooter & Pocket Bike returns are not allowed with out prior authorization. Any Scooter that arrives at our warehouse without an authorized RMA number on the outside of the shipping carton may be refused. If the return is accepted, a Return and Restocking Fee of $40 will be charges and deducted from your refund. The manufacturer will however during the 30-day warranty period, provide you with free parts, shipping & free live telephone technical support, see details above. Please contact the manufacturer’s support department should you need assistance. Cheap Electric Scooters or the manufacturer will not be responsible for shipping charges on scooters that have been returned without prior authorization or the delivery refused and not accepted.

Damage that occurs during shipping and handling is not covered under our warranty. You can however process a claim directly with the carrier. If you are not sure if your product was damaged through shipping, please contact our support department. Often the manufacturer will cover damage to the body parts if it is damaged during shipping & reported within 1 day of receiving the scooter. You must immediate file a Support Ticked notifying the manufacture that your scooter was received damaged. If you have a problem, just check with us to see if it's covered by clicking here and opening a scooter support ticket.

When submitting an order to Cheap Electric Scooters, you acknowledge that you have read and understand our disclaimer, legal notices, store policies, and agree to these as the terms of sale.